Senior UX Researcher

AT&T

Senior UX Researcher designing user experiences at AT&T. Apply human behavior principles and methodologies to optimize customer experience with data-driven research.

Posted 7/2/2026full-timeAlpharetta • 🇺🇸 United StatesSenior💰 $145,719 - $175,100 per yearWebsite

About the role

Key responsibilities & impact

Apply human behavior principles and methodologies to research problems to design the best customer experience
Develop user-experience research plans
Collect data
Moderate design testing sessions
Facilitate workshops with internal and external stakeholders
Deliver research reports based on an understanding of how to interpret design principles and standards to evaluate effective designs
Using UX research methods and design principles and can independently manage small projects or small aspects of a larger project
Responsible for applying those levels of knowledge and professional experience to the development of AT&T design processes, roles and resources

Requirements

What you’ll need

Requires a Bachelor’s degree, or foreign equivalent degree in Industrial Design, Human Computer Interaction, Interactive Media, or Human Factors Engineering
5 Years of progressive, post-baccalaureate experience in the job offered or a related occupation utilizing qualitative research methods including generative, formative, and evaluative methods
Conducting usability testing, ethnographic research, surveys, competitive analysis
Creating point-of-view documents
Employing online research tools
Design thinking methods
Quantitative research methods

Benefits

Comp & perks

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Qualitative Research MethodsQuantitative Research MethodsUsability TestingEthnographic ResearchSurveysCompetitive AnalysisDesign PrinciplesResearch Report DeliveryPoint-of-View DocumentsOnline Research Tools

Soft Skills

FacilitationModerationCollaboration