Director – Technology, Salesforce

AT&T

Director-Technology at AT&T leading the architecture and delivery of AI-infused Salesforce solutions for telecommunications. Driving CRM transformation and managing enterprise-scale data integration efforts.

Posted 6/25/2026full-timeAlpharetta • Texas • 🇺🇸 United StatesLead💰 $188,100 - $316,000 per yearWebsite

Tech Stack

Tools & technologies

ETL

About the role

Key responsibilities & impact

Lead the architecture and delivery of enterprise-scale, AI-driven Salesforce solutions within a complex telecom environment.
Drive CRM transformation, legacy modernization, and real-time data integration across BSS/OSS systems.
Architect and implement scalable, high-availability Salesforce solutions supporting large subscriber data volumes.
Lead migration from legacy CRM and telecom platforms into a unified Salesforce architecture.
Embed AI/ML, automation, and generative AI into core platform design and development.
Design and manage large-scale data migrations (ETL, data quality, validation, and governance).
Build real-time and batch data pipelines for billing, usage, and customer data.
Define API and integration strategy (REST, event-driven, middleware) across enterprise systems.
Integrate Salesforce with BSS/OSS, billing, network, and operational platforms.
Apply AI-driven analytics for churn prediction, outage detection, and demand forecasting.
Enforce security, IAM, and compliance with data privacy and telecom regulatory standards.
Drive DevOps, CI/CD, and AI-assisted development to improve delivery speed and quality.
Serve as the key liaison between executive stakeholders, technical teams, implementation partners, and internal users to ensure successful Salesforce delivery and adoption.

Requirements

What you’ll need

10+ years in enterprise architecture, including Salesforce transformation leadership
Proven experience migrating legacy systems to Salesforce at scale
Deep expertise in Salesforce architecture, data modeling, and performance optimization
Strong telecom domain experience (BSS/OSS, billing, network systems integration)
Experience with API design, event-driven architecture, and middleware (e.g., MuleSoft)
Hands-on knowledge of Generative AI, RAG, MCP, and predictive analytics applications
Experience handling high-volume, real-time data processing environments
Salesforce Certified Application Architect or System Architect
Salesforce Platform Developer II
Bachelor’s degree (BS/BA) desired in Computer Science.

Benefits

Comp & perks

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 28 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Salesforce architecturedata modelingperformance optimizationAPI designevent-driven architecturemiddlewaredata migrationETLreal-time data processingpredictive analytics

Soft Skills

leadershipcommunicationstakeholder managementcollaborationproblem-solving

Certifications

Salesforce Certified Application ArchitectSalesforce Certified System ArchitectSalesforce Platform Developer II