Lead Training Delivery

AT&T

Lead Training Delivery at AT&T focusing on enterprise-wide training programs for vendors and call centers. Collaborate with stakeholders to enhance organizational effectiveness and employee development.

Posted 6/25/2026full-timeDallas • Texas • 🇺🇸 United StatesSenior💰 $105,600 - $158,400 per yearWebsite

About the role

Key responsibilities & impact

Lead the delivery of training programs across National Distribution ensuring alignment with business goals.
Execute training strategies for vendor partners and call center operations, maintaining consistency and quality across all environments.
Drive adoption of training initiatives that enhance sales effectiveness and operational performance.
Capability to integrate AI, digital tools, and emerging technologies into learning experiences.
Contribute/lead innovative practices that improve learner outcomes.
Ability to provide real time coaching and feedback to learners.
Own performance management processes for vendors and call center partners, including accountability for outcomes.
Develop, implement, and administer scorecards to measure vendor performance and training effectiveness.
Define and continuously refine quality standards, ensuring clear expectations for performance and service delivery.
Serve as a QA partner to evaluate training impact and ensure alignment with business standards.
Collaborate with executive stakeholders and business leaders to provide insights, recommendations, and updates on training effectiveness.
Proactively assess training needs by analyzing business performance, trends, and feedback.
Identify risks and opportunities impacting training delivery and performance outcomes.
Continuously evaluate and improve training programs, leveraging best practices to drive organizational effectiveness.
Support organizational development initiatives, including change management and culture programs tied to training outcomes.
Collect, analyze, and report on performance data to identify gaps and opportunities for improvement.

Requirements

What you’ll need

5+ years of experience in training delivery, learning & development, or related field
Experience creating and administering vendor performance scorecards
Proven ability to define and implement quality standards
Strong experience partnering with business stakeholders to identify risks and opportunities
Demonstrated ability to manage escalations and drive resolution

Benefits

Comp & perks

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

training deliverylearning & developmentvendor performance scorecardsquality standards implementationperformance data analysiscoachingfeedback provisiontraining program evaluationchange managementorganizational development

Soft Skills

collaborationcommunicationproblem-solvinganalytical thinkingleadershipinnovationadaptabilitystakeholder engagementrisk assessmentperformance management