Associate Director – Technology

AT&T

Lead IT professionals in developing ServiceNow-based solutions for HR at AT&T. Manage technical leadership across software development lifecycle and team coordination in Dallas.

Posted 6/18/2026full-timeDallas • Texas • 🇺🇸 United StatesSenior💰 $228,800 - $287,200 per yearWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Lead and supervise a team of IT professionals responsible for the design, development, configuration, and ongoing optimization of ServiceNow-based technology solutions related to HR and other related enterprise domains
Provide technical and functional leadership across the software development lifecycle including requirements analysis, solution design, system architecture, integration strategy, and deployment activities
Collaborate with cross-functional business stakeholders, internal IT teams, and enterprise platform teams to translate business needs into scalable technical solutions aligned with organizational and architectural standards
Coordinate with internal teams and external technology vendors to support system enhancements, upgrades, and operational improvements
Support initiatives involving business case development, requirement definition, detailed planning, resource allocation, and budget tracking
Lead ServiceNow application architecture within the team supporting HR Technology to deliver services and capabilities based on business needs and requirements, value streams, and the technology landscape
Define ServiceNow standards, roadmaps, integrates technology blueprints, and compliance monitoring
Oversee six Lead Software Engineering and three Senior Software Engineering

Requirements

What you’ll need

Requires a Bachelor degree, or foreign equivalent degree, in Computer Science, Computer Engineering, Electrical Engineering, or Business Administration
5 years of progressive, post-baccalaureate experience in the job offered, or in a related occupation applying experience with ServiceNow implementations
Applying expertise in ServiceNow configuration and support, in HR and related domains
Designing and documenting the architecture of individual applications/PaaS within the broader HR technology solutions, along with Solution Architect(s) to align with enterprise architectural standards
Applying knowledge of HR configuration and business processes
Applying experience in security, data architecture, system architecture, and data integrations
Applying experience in the development lifecycle including configuring/developing ServiceNow

Benefits

Comp & perks

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ServiceNowsystem architecturedata architecturedata integrationsHR configurationsoftware development lifecyclesolution designrequirements analysisconfigurationdevelopment

Soft Skills

leadershipcollaborationcommunicationplanningresource allocationbudget trackingtechnical leadershipfunctional leadershipsupervisionstakeholder management