Call Center Collections Representative

AT&T

Call Center Collections Representative in a hybrid role at AT&T, redefining customer service and connecting customers to what matters. Responsible for managing collections and billing support in a high-volume environment.

Posted 6/17/2026full-timeSan Antonio • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $18 - $20 per hourWebsite

About the role

Key responsibilities & impact

Take the lead at the frontline of our company in a hybrid role (3-4 days onsite)
Provide billing support and perform collections management to recover past due account balances
Use effective communication and interpersonal skills to assist customers with sensitive billing situations
Negotiate payment arrangements and process payment transactions
Bring delinquent accounts current while upholding commitments to delivering excellent service and fostering customer loyalty
Work in a fast-paced environment handling a high volume of calls, chats, emails, or other types of customer interactions
Simplify the explanation of customer bills, rate plans, and features of AT&T’s products and services
Support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries

Requirements

What you’ll need

Call center or customer service experience
Ability to adapt in a dynamic, fast-paced environment
Ability to maintain a professional demeanor in stressful situations
Flexibility to work any schedule during hours of operation is essential
Specific job assignments may require day, evening, weekend, or holiday hours
Occasional overtime may be required

Benefits

Comp & perks

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (at least 23 days of vacation each year)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

billing supportcollections managementpayment processingcustomer service

Soft Skills

effective communicationinterpersonal skillsnegotiationadaptabilityprofessional demeanorflexibilitystress management