Lead Project/Program Manager – Customer Care Operations Support

AT&T

Lead Project/Program Manager driving transformation in Customer Care Operations at AT&T. Oversee cross-functional initiatives, turning data into actionable business outcomes.

Posted 6/11/2026full-timeDallas • Texas • 🇺🇸 United StatesSenior💰 $118,800 - $178,200 per yearWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Drive End-to-End Program Delivery
Lead complex, cross-functional initiatives from concept through execution—ensuring alignment to scope, timeline, budget, and business outcomes.
Turn Data into Action
Translate analytics and insights into clear strategies, prioritized roadmaps, and measurable business impact.
Lead Cross-Functional Execution
Act as the central connector across business and technical teams—aligning priorities, dependencies, and execution plans.
Optimize Customer Care Operations
Identify opportunities to improve CX, efficiency, and performance through analytics, automation, and scalable solutions.
Own Planning & Governance
Manage project intake, planning, resource allocation, reporting, and governance to ensure delivery excellence.
Manage Risk & Solve Problems
Proactively identify risks, remove blockers, and drive resolution across stakeholders and teams.
Communicate at the Executive Level
Deliver clear, concise updates, insights, and recommendations to senior leadership.
Influence Without Authority
Lead through influence—aligning diverse stakeholders and mentoring teams to drive outcomes.

Requirements

What you’ll need

Bachelor’s degree (or equivalent experience)
~5+ years of experience in project/program management, operations, or analytics-driven roles
Experience in e-Commerce, B2C, and Consumer/Customer focused companies is highly desirable.
Certifications (PMP, Agile, etc.) a plus

Benefits

Comp & perks

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program deliveryproject managementanalyticsautomationresource allocationrisk managementproblem solvingcustomer experience optimizationexecution planningdata analysis

Soft Skills

leadershipcommunicationinfluencecross-functional collaborationstakeholder managementmentoringstrategic thinkingprioritizationalignmentconcise reporting

Certifications

PMPAgile