Principal Product Manager – Smart Home Security, Systems Integration

AT&T

Principal Product Manager for Smart Home Security product integration at AT&T. Focused on ensuring seamless connectivity across systems for optimal customer support.

Posted 6/10/2026full-timeDallas • Texas • 🇺🇸 United StatesLead💰 $158,200 - $237,400 per yearWebsite

About the role

Key responsibilities & impact

Own the product’s integration architecture, including end‑to‑end system maps, data flows, and dependencies.
Translate customer journeys (buy → install → bill → support) into clear technical requirements and specs for engineering teams.
Act as the primary technical partner for cross‑functional teams including Sales, Billing, Fulfillment, and Care.
Ensure integrations are production‑ready by partnering with engineering and operations and tracking key technical performance metrics.
Lead integration impact assessments and end‑to‑end testing for new features, bundles, promotions, and entitlement changes.
Collaborate with platform and backend teams to ensure proper use of APIs, events, and system capabilities, while clearly defining product‑specific integration needs.

Requirements

What you’ll need

10+ years in technical product management, solution architecture, or systems integration, ideally within telecom, subscription services, or other complex enterprise environments
Strong understanding of ordering and sales flows (digital and assisted), billing and rating concepts (products, plans, discounts, taxes/fees), provisioning/fulfillment processes and service activation, and care/support tooling and workflows
Strong B2C, E-commerce experience is preferred
Customer focus
Ability to read and discuss API specifications, sequence diagrams, system architecture diagrams, data models, and mapping tables (such as SKUs, service codes, and entitlements)
Experience leading cross-system integration projects that involve multiple organizations and legacy platforms
Excellent communication and documentation skills, with the ability to act as a “translator” between business, product, and highly technical teams
Strong problem-solving abilities, especially when debugging issues across multiple systems (e.g., orders created but not billed, or devices not provisioned).

Benefits

Comp & perks

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

integration architecturesystem mapsdata flowstechnical requirementsend-to-end testingAPIssystem capabilitiesbilling conceptsprovisioning processescustomer journeys

Soft Skills

customer focuscommunication skillsproblem-solving abilitiescollaborationdocumentation skillsleadershipcross-functional teamworktechnical translation