Change Management Analyst, Network Engineer Level II – Government

AT&T

Change Management Analyst supporting AT&T's government network solutions in Chantilly, Virginia. Responsible for configuration control, root cause analysis, and stakeholder engagement in network maintenance.

Posted 6/10/2026full-timeChantilly • Virginia • 🇺🇸 United StatesSeniorLead💰 $89,200 - $194,778 per yearWebsite

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Support measurement and reporting for weekly and monthly meetings and as required.
Experience with ServiceNow dashboards, tools, and reporting.
Interface with and coordinate work taskings through customer managed ticket system.
Collaborate with the Project Managers to integrate change management activities into the existing project plans.
Identifies and tracks program risks and action items to closure, assessing risk and cost of changes.
Ability to cover down for team lead in their absence.
Assist the team lead in ensuring timely approval for all types of changes.
Manage change and trouble tickets within the guidelines of the Change Management procedures.
Create change management plans for projects or change initiatives acknowledging all aspects of change - analysis, plan, implementation, communication, and other associated change considerations.
Work with project team for scheduling changes, and ensure change evaluation and release planning is effective.
Support the team lead in efforts ensuring high performance and quality are consistent.
Assist the team lead in ensuring timely approval for all types of changes.
Work with engineering and operations teams for evaluation of change during approval and after deployment.
Vetting and when required, engaging with maintenance activity submitters on their requested maintenance submissions to ensure accurate and timely execution of planned activities.

Requirements

What you’ll need

Candidate must have 10 years of experience that can be a combination of work history and education. This equates to a Doctorate and 3 years, master’s and 4 years, bachelor’s and 6 years, associates and 8 years or HS diploma and 10 years.
Must comply with DoD 8570 Information Assurance Technical (IAT) Level 2.
Working knowledge of the Service Management basic functionality, workflows, and ITSM processes.
ITIL V3 or V4 working knowledge.
Strong knowledge of change management methodologies and best practices.
Excellent communication and interpersonal skills.
Solid understanding of product release methodologies.

Benefits

Comp & perks

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T wireline phone

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

change managementrisk assessmentreportingITSM processesproduct release methodologies

Soft Skills

communicationinterpersonalcollaborationleadershiporganizational

Certifications

DoD 8570 IAT Level 2ITIL V3ITIL V4