Lead Project/Program Manager – Digital Care

AT&T

Lead Project/Program Manager focused on digital care initiatives at AT&T. Drive execution of cross-functional projects in a dynamic, customer-focused environment.

Posted 6/7/2026full-timeDallas • Texas • 🇺🇸 United StatesSenior💰 $118,800 - $178,200 per yearWebsite

About the role

Key responsibilities & impact

Drive End‑to‑End Delivery
Lead cross‑functional digital care initiatives from intake and planning through execution and launch, ensuring scope, timelines, and outcomes stay on track.
Operate in a Fast‑Changing Environment
Manage projects where priorities, requirements, or dependencies evolve quickly maintaining clarity, momentum, and stakeholder alignment throughout change.
Enable Cross‑Functional Collaboration
Serve as the central point of coordination across Operations, Product, Technology, and external partners to manage dependencies and unblock execution.
Support Digital Customer Care Channels
Deliver initiatives that impact chat and social media support experiences, workflows, and platforms—focused on improving customer experience and operational effectiveness.
Proactively Manage Risks & Dependencies
Identify risks early, surface trade‑offs, and drive resolution to keep delivery moving forward.
Communicate Clearly and Consistently
Provide concise status updates, risks, and recommendations to business and delivery stakeholders.
Lead Through Influence
Guide peers and partners without direct authority, fostering shared accountability and execution discipline.

Requirements

What you’ll need

Proven experience delivering cross‑functional projects or programs in a fast‑paced, execution‑heavy environment
Strong track record managing projects with changing priorities and tight timelines
Experience working with or supporting digital customer care channels (chat, messaging, social media)
Demonstrated ability to coordinate across Operations, Product, and Technology teams
Ownership of delivery fundamentals: planning, execution tracking, risk management, and stakeholder communication
5+ years of project or program management experience in a complex, customer‑facing or operational environment
Comfort working in ambiguity with minimal oversight
Strong organizational and follow‑through skills
Excellent written and verbal communication skills
Bachelor’s degree or equivalent practical experience preferred.

Benefits

Comp & perks

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementrisk managementexecution trackingplanning

Soft Skills

cross-functional collaborationcommunicationorganizational skillsinfluenceadaptability