Bilingual Collections Representative, English/Spanish

AT&T

Bilingual Collections Representative for AT&T providing billing support and customer service. Responsible for collections management and fostering customer loyalty in a hybrid work environment.

Posted 6/4/2026full-timeSan Antonio • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $18 - $19 per hourWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

effective communicationinterpersonal skillsnegotiationcustomer serviceadaptabilityflexibility

Industry Keywords

billing supportcollections managementpayment arrangementsdelinquent accountscredit collectionsinbound collectionsoutbound collectionscall center experiencedynamic environmentovertime

About the role

Key responsibilities & impact

Provide billing support and perform collections management to recover past due account balances
Use effective communication and interpersonal skills to assist customers
Negotiate payment arrangements and process payment transactions
Bring delinquent accounts current while upholding commitments to excellent service
Support customers with credit/inbound and outbound collections, activations, and other duties as required

Requirements

What you’ll need

Call center or customer service experience
Ability to adapt in a dynamic, fast-paced environment
Flexibility to work any schedule during hours of operation (including day, evening, weekend, or holiday hours)
Occasional overtime may be required

Benefits

Comp & perks

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone