Call Center Sales Representative

AT&T

Call Center Sales Representative handling customer interactions and upselling for AT&T. Providing solutions in a hybrid work environment while meeting sales targets and customer needs.

Posted 6/3/2026full-timeRichardson • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $62 per hourWebsite

About the role

Key responsibilities & impact

Handle customer interactions (calls, chats, emails) in a fast-paced environment.
Identify upselling opportunities and close deals to reach your sales and commissions targets.
Accurately resolve issues related to service, billing, payments, and collections.
Explain bills and product features clearly.
Troubleshoot basic problems and seek higher support if needed.
Build customer confidence and loyalty by resolving issues.
Support various customer inquiries, including technical issues.
Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime.
Paid training to set you up for success.

Requirements

What you’ll need

Commissioned sales experience highly preferred
Unwavering Customer Focus
Strong Work Ethic
Adaptability
Problem-Solving Skills
Attention to Details
Verified internet service with a minimum of 12mb upload speed and 18mb download speed and an established dedicated work area (desk, chair, electrical outlet, surge protector, direct LAN connection).

Benefits

Comp & perks

Medical/Dental/Vision coverage
401(k) plan
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories
Tuition reimbursement program
Paid Time off and holidays
Paid Parental Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Work From Home (WFH)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

commissioned sales experiencetroubleshootingbilling resolutionpayment processingcollections management

Soft Skills

customer focusstrong work ethicadaptabilityproblem-solvingattention to detail