Incident Management, Network Engineer II

AT&T

Incident Manager overseeing incident management processes for Federal Government clients at AT&T. Managing technical teams and ensuring service continuity through effective incident resolution.

Posted 6/3/2026full-timeEnglewood • Colorado • 🇺🇸 United StatesSeniorLead💰 $89,200 - $194,788 per yearWebsite

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Hard Skills

incident managementproblem managementdata analysisreportingservice restorationservice level agreement (SLA)operational level agreement (OLA)technical supportprocedure developmentroot cause analysis

Soft Skills

team managementproblem-solvingcommunicationorganizational skillsanalytical thinking

Certifications & Qualifications

DoD 8140 Information Assurance Technical (IAT) Level 2

About the role

Key responsibilities & impact

Oversee all aspects of the incident management process, from evaluation to resolution.
Manage technical support teams, create procedures to deal with problems and develop solutions.
Analysis and reporting of incident trend data to identify and eliminate root causes.
Initiating actions to fix potential interruptions to service.
Production of statistics and reports to demonstrate performance of the Incident and Problem Management process.
Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible.
Keep Incident tickets updated with a current status at agreed intervals.
Monitor the Incidents and manage workload in their respective queues to ensure that Service Level Agreement and Operational Level Agreement are respected.

Requirements

What you’ll need

Candidate must have 10 years of experience that can be a combination of work history and education.
Must be compliant with DoD 8140 Information Assurance Technical (IAT) Level 2.

Benefits

Comp & perks

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) *Pro-rated when working less than 40 hrs/wk.
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T wireline phone