Customer Service Representative – Collections

AT&T

Customer Service Representative for AT&T providing billing support and collections management. Handling customer inquiries through calls, chats, and emails in a hybrid work environment.

Posted 5/27/2026full-timeSan Antonio • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $18 - $19 per hourWebsite

About the role

Key responsibilities & impact

Provide billing support and perform collections management to recover past due account balances
Use effective communication and interpersonal skills to assist customers with sensitive billing situations
Negotiate payment arrangements and process payment transactions
Bring delinquent accounts current while upholding commitments to delivering excellent service and fostering customer loyalty
Work in a fast-paced environment that handles a high volume of calls, chats, emails, or other types of customer interactions
Instill confidence and loyalty in customers through thoughtful listening and utilizing your knowledge of AT&T’s product and services to effectively service and retain customers
Process customer payments and utilize negotiation skills to setup payment arrangements and collect balances on delinquent accounts

Requirements

What you’ll need

Call center or customer service experience
Ability to adapt in a dynamic, fast-paced environment that caters to a variety of customer situations
Flexibility to work any schedule during hours of operation is essential
Specific job assignments may require day, evening, weekend, or holiday hours
Occasional overtime may be required

Benefits

Comp & perks

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

billing supportcollections managementpayment processingnegotiation

Soft Skills

effective communicationinterpersonal skillscustomer serviceadaptabilityflexibilitythoughtful listeningcustomer loyalty