Principal ServiceNow Solution Architect

AT&T

Principal ServiceNow Solution Architect shaping scalable enterprise and supply chain solutions at AT&T. Leading complex implementations and leveraging AI tools for efficiency and transformation.

Posted 5/27/2026full-timeAlpharetta • Texas • 🇺🇸 United StatesLead💰 $155,400 - $261,100 per yearWebsite

Tech Stack

Tools & technologies

ITSMJavaScriptSDLCServiceNowSOAP

About the role

Key responsibilities & impact

Own the end‑to‑end architecture for ServiceNow, ensuring solutions are scalable, secure, and aligned to enterprise standards.
Lead the design and delivery of complex ServiceNow implementations, upgrades, and optimizations across supply chain and enterprise workflows.
Proficient in utilizing diverse AI tools (not limited to NowAssist) to drive efficiency, automation, and continuous improvement across the SDLC
Serve as a technical thought leader, guiding development teams and influencing stakeholders through architecture decisions.
Translate business requirements into technical architectures and integration patterns that enable long‑term flexibility.
Drive process transformation and change adoption, modernizing workflows through automation and platform capabilities.
Identify and enable AI agents and generative AI use cases within ServiceNow to improve productivity, insights, and decision‑making.
Partner with data, engineering, and business teams to operationalize emerging technologies.
Establish and promote best practices for configuration, development, governance, and lifecycle management.
Ensure solutions meet performance, reliability, security, and compliance expectations.

Requirements

What you’ll need

12+ years of overall ServiceNow experience, including 5+ years in a solution or platform architect role
Proven experience designing scalable, high‑performing ServiceNow architectures across modules such as: Source to Pay, IT Service Management, IT Operations Management, Customer Service Management, Human Resources Service Delivery, Integrated Risk Management, Custom application development
Hands‑on expertise with ServiceNow integrations, including REST, SOAP, MID Servers, and third‑party tools.
Strong hands‑on experience with ServiceNow scripting and automation, including JavaScript, Glide API, Flow Designer, and IntegrationHub.
Deep knowledge of ServiceNow configuration and platform controls, such as workflows, UI policies, data policies, business rules, and client scripts.
Demonstrated ability to lead technical change, influence stakeholders, and guide teams through transformation initiatives.
ServiceNow certifications such as Certified Technical Architect (CTA), Certified Implementation Specialist (CIS), or architecture‑level certifications.
Strong communication skills with the ability to explain complex technical concepts to non‑technical audiences.

Benefits

Comp & perks

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ServiceNowAI toolsJavaScriptGlide APIFlow DesignerIntegrationHubRESTSOAPServiceNow scriptingServiceNow integrations

Soft Skills

technical thought leadershipinfluencing stakeholderscommunication skillsleading technical changeguiding teamsprocess transformationchange adoptioncollaboration

Certifications

Certified Technical Architect (CTA)Certified Implementation Specialist (CIS)