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Bilingual Sales Representative, English/Spanish
AT&TBilingual Sales Representative handling customer service and sales inquiries at AT&T. Engaging in complex customer requests and providing personalized recommendations.
About the role
Key responsibilities & impact- Instill confidence and loyalty in customers through thoughtful listening
- Simplify the explanation of customer bills, rate plans, and features of AT&T’s products and services
- Engage Tier 3 support (network and IT), third party vendors, and suppliers as needed
- Handle wireless local number portability (WLNP), relocations, combined bill support, after hours inquiries, and pre-paid service
- Troubleshoot and resolve various customer-impacting issues
- Get customers up and running with the latest products and services
- Work a set schedule including breaks, lunches, and scheduled open time
Requirements
What you’ll need- Call center or customer service experience
- Flexibility to work any schedule during hours of operation of 7:45am - 7pm Monday - Friday is essential
- Specific job assignments may require day, evening, weekend, or holiday hours
- Occasional overtime may be required
- Desire to work onsite in one of our call centers
Benefits
Comp & perks- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories
- AT&T internet (and fiber where available)
- AT&T home phone
- Tuition reimbursement program
- Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year
- Paid Parental Leave
- Medical/Dental/Vision coverage
- 401(k) plan
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer servicethoughtful listeningtroubleshootingproblem resolutionflexibilityengagementcommunicationconfidence buildingloyalty instillation