Principal Product Manager – PropTech, Property UX

AT&T

Principal Product Manager enhancing the Property Owner and Property Staff Experience at AT&T. Driving connectivity solutions through product requirements and cross-functional execution.

Posted 5/21/2026full-timeDallas • Texas • 🇺🇸 United StatesLead💰 $158,200 - $237,400 per yearWebsite

About the role

Key responsibilities & impact

Own the Property Owner & Property Staff Experience Strategy
Define and drive a clear, lifecycle‑based experience for property stakeholders across onboarding, activation, ongoing operations, and issue resolution.
Ensure connectivity experiences are scalable, intuitive, and aligned to portfolio growth.
Translate Operational Needs into Product Outcomes
Convert owner and staff workflows into prioritized product requirements, roadmap initiatives, and measurable success criteria.
Partner closely with Product, Technology, and Network teams to ensure execution reflects real‑world property needs.
Establish Lifecycle-Based Success Metrics
Define and manage key experience metrics covering onboarding, activation, reliability, visibility, issue resolution, and ongoing operations.
Use insights to reduce friction, prevent repeat issues, and improve confidence in connectivity performance.
Lead Cross‑Functional Execution Without Direct Authority
Orchestrate execution across multiple teams to improve transparency, reporting, and proactive issue detection.
Shift the owner experience from reactive support to predictable, self‑service operations.
Drive Closed‑Loop Feedback and Continuous Improvement
Establish structured feedback mechanisms with property owners and staff.
Ensure insights are incorporated into backlog prioritization, product enhancements, and lifecycle improvements.
Align Experiences to the AT&T Guarantee
Ensure owner and staff experiences reflect commitments to reliability, fast issue resolution, and customer‑first service.
Strengthen trust in AT&T connectivity by enabling understanding, visibility, and confidence in network performance.

Requirements

What you’ll need

Bachelor’s degree (BS/BA) or equivalent experience
7+ years of experience in one or more of the following: Product management, Customer or partner experience, Platform, lifecycle, or operations‑focused roles, Infrastructure, connectivity, or technology‑enabled services
Demonstrated ability to drive cross‑functional outcomes without direct authority
Experience translating operational workflows into scalable product or platform requirements
Strong analytical and storytelling skills, including executive‑ready communication
Familiarity with lifecycle metrics, operational KPIs, and experience measurement frameworks
Experience in MDUs, property‑based services, infrastructure platforms, or complex B2B2C environments preferred

Benefits

Comp & perks

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

product managementcustomer experienceoperational workflowslifecycle metricsoperational KPIsexperience measurement frameworksscalable product requirementsdata analysisstorytelling

Soft Skills

cross-functional collaborationexecutive communicationproblem-solvingleadershiptransparencyfeedback incorporationtrust buildingself-service operations

Certifications

Bachelor’s degree (BS/BA)