Associate Director – Credit/Collections

AT&T

Associate Director overseeing credit and collections in AT&T’s Sales team. Driving growth and supporting industry vision for connectivity and technology.

Posted 5/15/2026full-timeMiami • Florida • 🇺🇸 United StatesSenior💰 $106,100 - $159,100 per yearWebsite

About the role

Key responsibilities & impact

Oversees operational aspects of the department, focusing on the day-to-day management of related initiatives.
Leads entry-level and career-level staff within the organization.
Responsible for influencing decisions regarding the hiring, firing, disciplinary action, promotional activity, and pay decisions for subordinates.
Assess and monitor the creditworthiness of clients, approving or declining credit applications based on thorough analysis.
Develop and execute effective collection strategies to minimize overdue accounts and bad debt.
Work closely with sales, finance, and other departments to ensure alignment and effective communication regarding credit policies.
Prepare and present regular reports on credit and collections performance to senior management.
Oversee and lead the credit and collections team, ensuring staff are well-trained, motivated, and working efficiently.
Provide ongoing training and professional development opportunities for the credit and collections team to ensure continuous improvement.
Maintain high levels of customer service, ensure compliance with relevant laws, manage external agency relationships, and evaluate technology solutions to enhance efficiency, along with other duties as assigned.

Requirements

What you’ll need

Bachelor’s degree (BS/BA) desired.
5+ years of related experience.
Credit, Collection and Retention Proven leadership experience

Benefits

Comp & perks

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

credit analysiscollections strategyreport preparationdata analysiscustomer service

Soft Skills

leadershipcommunicationteam managementtraining and developmentdecision making