Manager – Sales Loyalty, Retention/Collections

AT&T

Manager of Sales and Retention responsible for driving sales, collections, and retention objectives at AT&T. Leading teams to exceed performance metrics and enhance customer experience in San Antonio, Texas.

Posted 5/14/2026full-timeSan Antonio • Texas • 🇺🇸 United StatesSeniorLead💰 $55,000 - $82,600 per yearWebsite

About the role

Key responsibilities & impact

Leads, coaches, and develops representatives to exceed all sales, collections, and retention objectives, service metrics and customer experience metrics
Manages the day-to-day operations from executing leadership academy tactics, designing incentive plans, and creating an environment that promotes engagement
Responsible for hiring, attrition, ramp plans, and grievance process
Utilizes strong product and pricing knowledge, exercises judgment, and resolves complex problems
Responsible for influencing decisions regarding the hiring, firing, disciplinary action, and promotional activity for subordinates

Requirements

What you’ll need

8+ years of related sales experience
Ability to coach and develop a team to overdeliver on all key metrics with the outmost integrity
Foster an environment of high performance by creating meaningful relationships, develop future leaders, and deliver appropriate accountability
Develop strong union relationship and collaboration, be extremely flexible and open to constant change, responsive, and deliver on all administrative tasks
100% bilingual - Spanish, reading, writing, and speaking

Benefits

Comp & perks

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

sales experiencecollections managementcustomer experience metricsproduct knowledgepricing knowledgeproblem resolution

Soft Skills

coachingteam developmentrelationship buildingaccountabilityflexibilityresponsivenessintegrity