Call Center Sales Representative

AT&T

Call Center Sales Representative at AT&T assisting Business customers with product inquiries and sales support. Engaging with customers to drive sales goals and ensure satisfaction.

Posted 5/13/2026full-timeCharlotte • North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $24 per hourWebsite

About the role

Key responsibilities & impact

You’ll instill confidence and loyalty in the customers through thoughtful listening, utilizing your knowledge of AT&T’s products and services to effectively service and retain customers.
You’ll be an expert at simplifying the explanation of customer bills, rate plans, and features of AT&T’s products and services.
You’ll also engage Tier 3 support (network and IT), third party vendors and suppliers as needed to address issues, service faults and provide customer resolution.
With your vital knowledge, you’ll handle wireless local number portability (WLNP), relocations, combined bill support, after hours inquiries and pre-paid service.
You'll use your problem-solving skills to troubleshoot and resolve various customer-impacting issues such as voice and data, that span multiple networks and elements.
You'll need to keep up with changes to technology and applications, so you can provide the best resolution for the customer.
Get customers up and running with the latest products and services such as air cards, USB devices, as well as AT&T-provided software & applications.
In this full-time position (40 hours/week) you’ll work a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customer’s call and provide exceptional service.

Requirements

What you’ll need

Call center or customer service experience.
Flexibility to work any schedule during hours of operation of 7:45am - 7pm Monday - Friday is essential. Specific job assignments may require day, evening, weekend, or holiday hours.
Occasional overtime may be required.
Desire to work onsite in one of our call centers.

Benefits

Comp & perks

Employee discounts up to 50% off on eligible AT&T mobility plans and accessories
AT&T internet (and fiber where available)
AT&T home phone
Tuition reimbursement program
Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
Paid Parental Leave
Medical/Dental/Vision coverage
401(k) plan
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

wireless local number portabilitytroubleshootingcustomer serviceproblem-solvingservice resolutionbill explanationrate plan knowledgeproduct knowledgedata network supportvoice network support

Soft Skills

thoughtful listeningcustomer loyaltyflexibilitycommunicationengagementadaptabilityteam collaborationcustomer impact awarenessschedule managementexceptional service