Lead System Engineer – AI Automation, SRE Focus

AT&T

Lead AI Automation Engineer with a focus on SRE and AI-driven automation at AT&T. Design, implement, and operate intelligent reliability capabilities across critical platforms.

Posted 5/12/2026full-timePlano • Texas, Washington • 🇺🇸 United StatesSenior💰 $158,200 - $237,400 per yearWebsite

Tech Stack

Tools & technologies

AzureCloudDockerERPGrafanaKafkaKubernetesOraclePythonShell ScriptingSplunkSQL

About the role

Key responsibilities & impact

Architect and deliver AI-powered automation solutions for production operations, including intelligent incident triage, root cause analysis, remediation, and prevention
Design Agentic AI workflows that autonomously monitor systems, analyze anomalies, trigger corrective actions, and orchestrate recovery across ERP, supply chain, and integration layers
Apply AIOps techniques to correlate metrics, logs, events, and traces for predictive alerting, noise reduction, and proactive reliability improvements
Develop LLM-enabled runbooks and intelligent assistants to guide operational decision-making, accelerate incident response, and upskill operations teams
Own platform stability, uptime, and performance across Oracle EBS/ERP, Oracle Fusion Cloud, and supply chain execution systems
Lead incident management, coordinating rapid response, containing impact, and ensuring SLA adherence
Conduct blameless postmortems, using AI-assisted RCA to identify systemic issues and drive automation-first corrective actions
Provide advanced production support for Oracle EBS/ERP modules including Procurement, Order Management, Inventory, AR, AP, FA, Project Accounting, and Supply Chain Planning
Troubleshoot complex issues across configuration, master data, transactions, batch jobs, interfaces, and integrations, leveraging deep SQL and system-level analysis
Monitor and support 3rd-party platforms (O9, Blue Yonder/JDA, RELEX) and integrations with WMS, 3PL, and logistics providers
Build and evolve AI-augmented observability solutions using tools such as Dynatrace, AppDynamics, Splunk, ELK, Grafana, and custom ML models
Implement predictive health monitoring, capacity forecasting, and intelligent service-level indicators (SLIs/SLOs)
Collaborate with middleware, cloud, and vendor teams to resolve cross-system defects, data mismatches, latency issues, and sequencing problems
Support release management, ensuring changes meet reliability, security, and performance standards
Participate in on-call rotations, with a strong emphasis on automation and AI-driven reduction of recurring incidents.

Requirements

What you’ll need

10+ years of experience across enterprise application engineering, SRE, and production operations, with an automation-first mindset
Proven experience driving AI-based automation, AIOps, or intelligent operational tooling in complex enterprise environments
Strong ownership mentality for system reliability, performance, and customer impact
Hands-on experience with Generative AI, LLMs, or Agentic AI frameworks applied to automation, monitoring, or operations
Proficiency in Python, Shell scripting, SQL/PLSQL, and automation frameworks
Experience building AI-enhanced runbooks, chatbots, or autonomous operational workflows
Ability to translate operational patterns into repeatable, intelligent automation
Deep experience with Oracle EBS and/or Oracle Fusion Cloud (AR, AP, FA, PO, INV, OM, PA, Planning)
Strong knowledge of observability platforms: Dynatrace, AppDynamics, Splunk, ELK, Grafana
Experience with integration technologies: Oracle SOA/OIC, MuleSoft, Kafka/JMS, EDI
Familiarity with containers and cloud platforms (Docker, Kubernetes, Azure).
Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field.

Benefits

Comp & perks

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

PythonShell scriptingSQLPLSQLAIOpsGenerative AILLMsautomation frameworksintegration technologiesobservability platforms

Soft Skills

ownership mentalityautomation-first mindsetcollaborationincident managementproblem-solvingcommunicationleadershipanalytical thinkingdecision-makingadaptability

Certifications

Bachelor’s degree in Computer ScienceBachelor’s degree in EngineeringBachelor’s degree in Information Technology