Lead Product Management – Development

AT&T

Lead Product Management role at AT&T focusing on simplifying complex customer experiences and driving transformation initiatives. Requires strong product management and process transformation experience.

Posted 5/7/2026full-timeDallas • Texas • 🇺🇸 United StatesSenior💰 $143,800 - $215,800 per yearWebsite

About the role

Key responsibilities & impact

Simplify the end-to-end customer experience for complex solutions across multiple products and sites.
Lead transformation initiatives focused on end-to-end process reinvention, not incremental optimization.
Apply systems thinking to identify pain points, eliminate complexity, and improve how customer needs are fulfilled with attention to the end-to-end customer journey.
Establish reference models for how customer jobs are completed across product archetypes.
Enable the design of reusable, modular systems, tools, and processes that scale across the business.
Identify opportunities to apply AI, automation, and agentic capabilities to improve customer and employee experiences.
Partner across product, technology, operations, CX, and service delivery teams to implement future-state solutions.

Requirements

What you’ll need

Experience in product management, process transformation, customer experience, and/or business transformation.
Strong systems thinking and end-to-end process design capabilities.
Experience simplifying complex customer journeys or operating models.
Ability to define scalable frameworks and future-state models in ambiguous environments.
Familiarity with AI-enabled, automated, and/or agentic workflows.
Strong communication, collaboration, and stakeholder management skills.

Benefits

Comp & perks

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

product managementprocess transformationcustomer experiencebusiness transformationsystems thinkingend-to-end process designAI-enabled workflowsautomated workflowsagentic capabilities

Soft Skills

communicationcollaborationstakeholder management