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About the role
Key responsibilities & impact- Assist business customers with requests, questions, and inquiries on all AT&T products and services
- Handle a wide range of customer service call types, including billing, collections, retention, service activations and changes, credits and adjustments, troubleshooting, advanced technical support
- Use creative problem-solving skills to address complex customer questions and concerns
- Update customer accounts and maintain records
- Help meet monthly sales goals and deliver an outstanding customer experience
- Instill confidence and loyalty in customers through thoughtful listening and expert knowledge of AT&T’s products and services
- Simplify and explain customer bills, rate plans, and features
- Engage Tier 3 support (network and IT), third-party vendors, and suppliers as needed to resolve service faults
- Troubleshoot and resolve customer-impacting issues such as voice and data problems
- Stay up to date with changes in technology to provide the best solutions for customers
- Assist customers with setup and use of the latest products and services
Requirements
What you’ll need- Call center or customer service experience
- Flexibility to work any schedule during our hours of operation (may include day, evening, weekend, or holiday hours)
- Occasional overtime may be required
- Desire to work onsite in one of our call centers
- Strong communication and problem-solving skills
- Ability to adapt to evolving technology, tools, and business needs
- Preferred Qualifications: At least one year of customer service experience
- Call center experience
- Advanced typing/keyboarding skills
Benefits
Comp & perks- Excellent benefits package, including medical/dental/vision coverage
- 401(k) plan
- Tuition reimbursement
- Paid time off
- Employee discounts of up to 50% on eligible AT&T wireless plans and accessories, Internet (Fiber where available), and home phone
- Paid training and additional resources to support your growth
- Career development opportunities with limitless possibilities at AT&T
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicebillingcollectionsservice activationstroubleshootingadvanced technical supporttypingkeyboarding
Soft Skills
problem-solvingcommunicationflexibilityadaptabilitylisteningcustomer loyalty