Associate Director – Sales Loyalty

AT&T

Associate Director leading sales loyalty organization to exceed sales and retention objectives at AT&T. Focus on strategic vision and operational management to transform customer experience.

Posted 5/7/2026full-timeAtlanta • 🇺🇸 United StatesSenior💰 $77,400 - $116,200 per yearWebsite

About the role

Key responsibilities & impact

Leads, coaches, and develops managers that supervise frontline inbound consumer representatives to exceed all sales, collections, and retention objectives, service metrics, and customer experience metrics
Manages the day-to-day operations from executing leadership academy tactics, designing incentive plans, and creating an environment that promotes engagement
Responsible for hiring, attrition, ramp plans, and grievance process
Utilizes strong product and pricing knowledge, exercises judgment, and resolves complex problems
Responsible for influencing decisions regarding the hiring, firing, disciplinary action, and promotional activity for subordinates

Requirements

What you’ll need

5+ years of related sales experience
Bachelor’s degree (BS/BA) desired
Supervisor role: Yes

Benefits

Comp & perks

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

leadershipcoachingdevelopmentproblem solvingjudgmentinfluencingengagementcommunicationdecision makingconflict resolution

Certifications

Bachelor’s degree