ServiceNow Administrator – Government

AT&T

ServiceNow Administrator supporting Public Sector Solutions at AT&T. Collaborating with a skilled team on architectural design and solutions for government clients in a hybrid environment.

Posted 5/5/2026full-timeColumbia • Maryland • 🇺🇸 United StatesSeniorLead💰 $98,100 - $174,800 per yearWebsite

Tech Stack

Tools & technologies

JavaScriptLinuxServiceNowTypeScriptUnix

About the role

Key responsibilities & impact

Install, configure, troubleshoot, upgrade, and maintain self-hosted ServiceNow implementations.
Create custom workflows.
Build service requests to meet business and technical requirements.
Develop views and reports as needed.
Implement integrations and process automation using ServiceNow Orchestration.
Perform system, integration, and Section 508 compliance testing.
Monitor application health, usage, and compliance.
Assess current ServiceNow usage and recommend enhancements to improve efficiency.
Develop scripts to automate routine tasks.
Train and mentor junior team members.

Requirements

What you’ll need

Minimum of 2 years of experience as a ServiceNow Administrator/Developer.
Linux/UNIX system troubleshooting experience.
Development experience with JavaScript or other high-level programming languages.
Familiarity with web-based user interfaces (HTML, XML, CSS).
Experience creating and maintaining technical documentation.
Demonstrated ability to mentor junior team members.
Excellent communication and interpersonal skills.
Required Clearance: TS/SCI with polygraph.

Benefits

Comp & perks

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ServiceNowJavaScriptLinuxUNIXHTMLXMLCSSprocess automationcompliance testingworkflow development

Soft Skills

mentoringcommunicationinterpersonal skillstroubleshootingtechnical documentation

Certifications

TS/SCI with polygraph