Lead Product Management – Legacy Voice & Data

AT&T

Lead Product Management & Development at AT&T, focusing on minimizing revenue decline and promoting migration to VoIP solutions. Engage in contract management and customer retention strategies.

Posted 4/23/2026full-timeDallas • Texas • 🇺🇸 United StatesSenior💰 $143,800 - $215,800 per yearWebsite

About the role

Key responsibilities & impact

Define and communicate contract renewal and pricing policies to support ongoing customer retention and business objectives.
Review and update custom contract language to reflect evolving business needs and regulatory requirements.
Maintain and revise service guides, product documentation, and related materials to ensure accuracy and compliance.
Identify root causes and resolve system billing errors in collaboration with technical teams, ensuring timely and effective solutions.
Ensure ongoing compliance with internal audit and remediation requirements, maintaining rigorous standards across all product lines.
Plan and execute the retirement of features, offers, and products as appropriate, coordinating with cross-functional teams for seamless transitions.
Drive and improve processes to migrate customers from legacy to strategic products, partnering with other product managers to maximize migration rates and enhance customer experience.

Requirements

What you’ll need

Bachelor’s degree (BS/BA) desired.
5+ years of related experience.
Certification is required in some areas.

Benefits

Comp & perks

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

communicationcollaborationproblem-solvingprocess improvementcustomer retentionproject management

Certifications

certification in relevant areas