Director – Digital Customer Growth

AT&T

Director leading digital customer growth at AT&T by strategizing and executing digital platforms. Collaborating with cross-functional teams to enhance customer experiences across att.com and related channels.

Posted 4/23/2026full-timeDallas • Texas, Washington • 🇺🇸 United StatesLead💰 $191,400 - $287,200 per yearWebsite

About the role

Key responsibilities & impact

Own end‑to‑end deployment strategy and execution for critical, customer‑facing digital platforms, with accountability for performance, reliability, scalability, and operational readiness.
Lead, coach, and develop a team of execution managers and release leaders, establishing clear priorities, execution standards, and measurable outcomes.
Drive governance for complex release and deployment workflows, ensuring auditability, operational discipline, and effective risk management across environments.
Partner cross‑functionally with Engineering, Marketing, Analytics, Platform, and Operations teams to deliver integrated, high‑impact digital solutions.
Champion data‑driven decision‑making, leveraging performance metrics to guide prioritization, optimization, and continuous improvement.
Serve as a senior stakeholder for cross‑organizational initiatives, providing leadership alignment, executive communication, and decisive issue resolution.
Continuously improve operating models, tools, and processes to reduce friction, improve efficiency, and accelerate time‑to‑value.

Requirements

What you’ll need

Bachelor’s degree or equivalent experience
10+ years of experience in technical product management, digital platform delivery, or large-scale execution leadership
5+ years of experience in people leadership roles, including managing managers or senior leaders
Proven experience leading complex digital releases and deployment ecosystems
Strong cross-functional leadership experience partnering with Engineering, Product, Marketing, Analytics, and Platform teams
Demonstrated ability to operate at both strategic and executional levels

Benefits

Comp & perks

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

digital platform deliveryrelease managementdeployment strategyperformance metricsrisk managementoperational readinesscontinuous improvementauditabilityoperating modelsexecution standards

Soft Skills

leadershipcoachingcross-functional collaborationcommunicationdecision-makingprioritizationproblem-solvingstrategic thinkingteam developmentissue resolution

Certifications

Bachelor's degree