Associate Director – Business Operations

AT&T

Associate Director managing partner payment processes ensuring accuracy and timeliness in payouts at AT&T. Collaborating with teams and improving systems for better efficiency and partner satisfaction.

Posted 4/23/2026full-timeDallas • Texas • 🇺🇸 United StatesSenior💰 $143,800 - $215,800 per yearWebsite

About the role

Key responsibilities & impact

Manage the full lifecycle of partner payment processes, ensuring accuracy, timeliness, and compliance
Oversee commission validation, claims processing, and payment reconciliation activities
Identify process gaps and drive improvements across tools, systems, and workflows
Partner with operations, finance, and engineering teams to enhance automation and reduce manual effort
Manage offshore incentive inquiry resources, ensuring consistent service levels and efficient ticket resolution
Maintain documentation, Standard Operating Procedure, and knowledge bases to streamline payment operations
Track and report partner payment performance, risks, and root cause patterns to leadership
Design and implement improvements that simplify the partner payment experience
Collaborate with cross functional teams to resolve escalations and ensure issue ownership
Analyze payment trends to proactively identify issues and recommend systemic fixes
Create communication for internal team supporting solution providers and external team to maintain awareness of compensation challenges and progress

Requirements

What you’ll need

Experience in payment operations, incentives, partner programs, or financial operations
Strong understanding of incentive payout workflows and validation processes
Skilled at process improvement, workflow optimization, and operational standardization
Ability to lead offshore teams or vendor‑managed resources
Strong analytical skills with experience using data to identify issues and improvements
Effective communicator with strong stakeholder‑management abilities
Highly organized with strong attention to detail and accuracy
Able to manage escalations and deliver fast, effective resolutions
Familiarity commission and commission adjacent tools
Passion for creating operational clarity and improving partner experiences

Benefits

Comp & perks

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

payment operationsincentive payout workflowsclaims processingpayment reconciliationprocess improvementworkflow optimizationdata analysisoperational standardizationissue resolution

Soft Skills

analytical skillseffective communicationstakeholder managementorganizational skillsattention to detailleadershipproblem-solvingcollaborationcustomer service