Bilingual Sales & Retention Representative, English/Spanish

. Handle customer interactions (calls, chats, emails) in a fast-paced environment.

Posted 4/21/2026full-timeChicago • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $19 per hourWebsite

Key responsibilities & impact

Handle customer interactions (calls, chats, emails) in a fast-paced environment.
Identify upselling opportunities and close deals to reach your sales and commissions targets.
Accurately resolve issues related to service, billing, payments, and collections.
Explain bills and product features clearly.
Troubleshoot basic problems and seek higher support if needed.
Build customer confidence and loyalty by resolving issues.
Support various customer inquiries, including technical issues.
Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime.
Paid training to set you up for success.

What you’ll need

Comp & perks

Medical/Dental/Vision coverage
401(k) plan
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone
Tuition reimbursement program
Paid Time off and holidays
Paid Parental Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

commissioned sales experiencebilling resolutionpayment processingcollections managementtechnical troubleshooting

Soft Skills

customer focusstrong work ethicadaptabilityproblem-solvingattention to detail