This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted.
Tier III O&M of Juniper and Cisco routers include extensive troubleshooting at the layer 2 and layer 3 level and implementation of routing changes.
Troubleshooting network issues related to connectivity, latency, asymmetric routing.
Implementation of routing and troubleshooting issues related to the following protocols: OSPF, BGP, MPLS, VRF’s, VPN’s.
Support technical exchange meetings to help resolve other ISP and application owner issues.
Support problem management to conduct root cause analysis of recurring issues.
Provide day-to-day Operations and Maintenance (O&M) support for incident management events and outages.
Collaborate with IT staff on projects and initiatives.
Work with corresponding technical support teams as required to resolve network traffic concerns.
Utilize monitoring tools and log collectors to provide in-dept analysis of traffic anomalies and issues.
Candidate will be on call after hours on a rotational basis. Not required but experience with Palo Alto, Cisco Adaptive Security Appliance (ASA), and Forcepoint firewall equipment and applications is a plus.

Requirements

Candidate must have 16 years of experience that can be a combination of work history and education. This equates to a Doctorate and 8 years, master’s and 10 years, bachelor’s and 12 years, associates and 14 years or HS diploma and 16 years.
Must be compliant with DoD 8140 Information Assurance Technical (IAT) Level 2.
Experience with configuring and troubleshooting Juniper and Cisco routers and switches.
Experience with protocols such as OSPF, BGP, VPN’s, VRF’s, MPLS.
Understanding of routing, switching, Internet Protocol (IP) subnet, Network Address Translation (NAT) and security technologies.
Demonstrated ability to engineer and modify rulesets to allow connectivity for new customer requirements.
Demonstrated ability to read, understand, and develop schematic diagrams, technical manuals, and documentation such that the supported equipment and software can be maintained with minimal training.
Working knowledge of Service Now or similar IT Service Management (ITSM) products.
Superior verbal and written communication skills.
Intermediate-level knowledge of MS Office products Word, Excel, PowerPoint, and Visio.

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootingroutingJuniper routersCisco routersOSPFBGPMPLSVRFVPNNetwork Address Translation

Soft Skills

communicationcollaborationproblem managementroot cause analysistechnical exchangeengineeringdocumentation

Certifications

DoD 8140 Information Assurance Technical Level 2