AT&T

Manager – Call Center Training, Non-Tech

AT&T

full-time

Posted on:

Location Type: Office

Location: Chicago • Illinois • United States

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Salary

💰 $71,900 - $107,900 per year

About the role

  • Oversees the daily operations of their team, ensuring that tasks are completed efficiently and effectively.
  • This role focuses on immediate team management, task delegation, and the resolution of day-to-day issues.
  • Leads occupational staff within the organization.
  • Responsible for influencing decisions regarding the hiring, firing, disciplinary action and promotional activity for subordinates.
  • Identify Program Needs: Assess and identify training needs; obtain technical data and schedule programs.
  • Track and Analyze Training: Evaluate training effectiveness using metrics; track participant performance and make data-driven improvements.
  • Manage Training Teams: Supervise and mentor experienced professionals; ensure effective and independent program delivery.
  • Implement Policies and Strategies: Ensure compliance with policies; implement short-term strategies and solve moderately complex problems.
  • Collaborate and Influence: Work with other departments; influence policies, practices, and procedures outside own job area.

Requirements

  • Bachelor’s degree (BS/BA) desired
  • 3+ years of related experience
  • 100% Bilingual preferred (Spanish/English)
Benefits
  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
  • Paid Parental Leave
  • Paid Caregiver Leave
  • Additional sick leave beyond what state and local law require may be available but is unprotected
  • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
team managementtask delegationproblem resolutioninfluencing decisionstraining needs assessmentdata analysismentoringcollaborationpolicy implementationcommunication
Certifications
Bachelor’s degree