Manager – Call Center Training, Non-Tech

AT&T

Manager overseeing call center training programs at AT&T, enhancing staff skills and performance, ensuring exceptional customer service and operational efficiency.

Posted 4/18/2026full-timeChicago • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $71,900 - $107,900 per yearWebsite

About the role

Key responsibilities & impact

Oversees the daily operations of their team, ensuring that tasks are completed efficiently and effectively.
This role focuses on immediate team management, task delegation, and the resolution of day-to-day issues.
Leads occupational staff within the organization.
Responsible for influencing decisions regarding the hiring, firing, disciplinary action and promotional activity for subordinates.
Identify Program Needs: Assess and identify training needs; obtain technical data and schedule programs.
Track and Analyze Training: Evaluate training effectiveness using metrics; track participant performance and make data-driven improvements.
Manage Training Teams: Supervise and mentor experienced professionals; ensure effective and independent program delivery.
Implement Policies and Strategies: Ensure compliance with policies; implement short-term strategies and solve moderately complex problems.
Collaborate and Influence: Work with other departments; influence policies, practices, and procedures outside own job area.

Requirements

What you’ll need

Bachelor’s degree (BS/BA) desired
3+ years of related experience
100% Bilingual preferred (Spanish/English)

Benefits

Comp & perks

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

team managementtask delegationproblem resolutioninfluencing decisionstraining needs assessmentdata analysismentoringcollaborationpolicy implementationcommunication

Certifications

Bachelor’s degree