AT&T

Bus Premier Service Consultant

AT&T

full-time

Posted on:

Location Type: Office

Location: Richardson • Texas • United States

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Salary

💰 $20 per hour

Job Level

Junior

About the role

  • Support business customers with billing, service changes, troubleshooting, collections, sales, and technical support for all AT&T products and services
  • Use multiple tools to resolve issues, update accounts, and handle inquiries about rate plans, devices, network coverage, returns, and more
  • Instill confidence and loyalty in customers through thoughtful listening and clear communication
  • Simplify and explain customer bills, rate plans, and features of AT&T’s products and services
  • Troubleshoot and resolve customer-impacting issues, including voice and data problems
  • Engage Tier 3 support (network and IT), third-party vendors, and suppliers as needed to resolve issues
  • Support wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service
  • Assist customers with the latest products and services
  • Manage all aspects of customer accounts, including activations, service changes, credit checks, collections, and maintenance of accurate records and reports
  • Interface with other departments, distribution centers, and management to resolve order, return, inventory, and escalation issues
  • Support returns, exchanges, upgrades, accessory orders, missing order requests, and inventory management for various locations
  • Sell products and services based on customer needs

Requirements

  • At least one year of customer service experience preferred; call center experience preferred
  • High level of English and Spanish
  • Flexibility to work any schedule during hours of operation is essential
  • Specific job assignments may require day, evening, weekend, or holiday hours
  • Occasional overtime may be required
  • Unwavering Customer Focus
  • Strong Work Ethic
  • Problem-Solving Skills
  • Attention to Details
Benefits
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories
  • AT&T internet (and fiber where available) and AT&T home phone
  • Tuition reimbursement program
  • Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year
  • There are at least 8 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired
  • Paid Parental Leave
  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Additional sick leave beyond what state and local law require may be available but is unprotected
  • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicebilling supporttechnical supporttroubleshootingcollectionssalesaccount managementinventory managementwireless local number portabilityservice changes
Soft Skills
communicationcustomer focusproblem-solvingattention to detailflexibilitystrong work ethiclisteningloyalty building