Bus Premier Service Consultant

AT&T

Business Premier Service Consultant supporting business customers with billing, service changes, and technical support for AT&T products. Provide troubleshooting and maintain customer accounts with loyalty and confidence.

Posted 4/18/2026full-timeRichardson • Texas • 🇺🇸 United StatesJunior💰 $20 per hourWebsite

About the role

Key responsibilities & impact

Support business customers with billing, service changes, troubleshooting, collections, sales, and technical support for all AT&T products and services
Use multiple tools to resolve issues, update accounts, and handle inquiries about rate plans, devices, network coverage, returns, and more
Instill confidence and loyalty in customers through thoughtful listening and clear communication
Simplify and explain customer bills, rate plans, and features of AT&T’s products and services
Troubleshoot and resolve customer-impacting issues, including voice and data problems
Engage Tier 3 support (network and IT), third-party vendors, and suppliers as needed to resolve issues
Support wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service
Assist customers with the latest products and services
Manage all aspects of customer accounts, including activations, service changes, credit checks, collections, and maintenance of accurate records and reports
Interface with other departments, distribution centers, and management to resolve order, return, inventory, and escalation issues
Support returns, exchanges, upgrades, accessory orders, missing order requests, and inventory management for various locations
Sell products and services based on customer needs

Requirements

What you’ll need

At least one year of customer service experience preferred; call center experience preferred
High level of English and Spanish
Flexibility to work any schedule during hours of operation is essential
Specific job assignments may require day, evening, weekend, or holiday hours
Occasional overtime may be required
Unwavering Customer Focus
Strong Work Ethic
Problem-Solving Skills
Attention to Details

Benefits

Comp & perks

Employee discounts up to 50% off on eligible AT&T mobility plans and accessories
AT&T internet (and fiber where available) and AT&T home phone
Tuition reimbursement program
Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year
There are at least 8 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired
Paid Parental Leave
Medical/Dental/Vision coverage
401(k) plan
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicebilling supporttechnical supporttroubleshootingcollectionssalesaccount managementinventory managementwireless local number portabilityservice changes

Soft Skills

communicationcustomer focusproblem-solvingattention to detailflexibilitystrong work ethiclisteningloyalty building