Lead, develop, and coach managers, engineers, and technicians through structured performance management, training, and engagement rhythms
Oversee planning, deployment, maintenance, and daily operations of wireless, wireline, VOIP, video, and data network services
Ensure compliance with company policies, industry standards, and regulatory requirements while supporting environmental obligations tied to network operations
Monitor network performance metrics, manage budgets, improve productivity, and report operational risks and outcomes to senior leadership
Identify and mitigate operational risks, manage escalations for high-severity network incidents, and resolve complex service-impacting issues
Collaborate with cross-functional partners to execute market-level service activation plans and contribute to regional and national initiatives

Requirements

Bachelor’s degree (BS/BA) preferred
10+ years of related experience in network services, infrastructure operations, or telecommunications
Experience leading large-scale network operations across wireless, wireline, voice, video, and data services
Proven ability to oversee complex network deployment, maintenance, and operational support environments
Strong background in regulatory, compliance, and performance management within network services
Ability to manage budgets, operational costs, and workforce productivity
Hands-on experience resolving high-severity outages and infrastructure escalations

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 28 days of vacation each year and 9 company-designated holidays)
Long Term Grants and Deferred Compensation
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

network servicesinfrastructure operationstelecommunicationsnetwork deploymentnetwork maintenanceoperational supportperformance managementbudget managementrisk managementservice activation

Soft Skills

leadershipcoachingcollaborationproblem-solvingcommunicationtrainingengagementorganizational skillsstrategic planningperformance improvement

Certifications

Bachelor’s degree (BS/BA)