AT&T

Technical Support Representative

AT&T

full-time

Posted on:

Location Type: Office

Location: Richardson • Texas • United States

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Salary

💰 $22 per hour

Job Level

Junior

About the role

  • Support business customers with a wide range of requests, including billing, service changes, troubleshooting, collections, sales, and technical support for all AT&T products and services.
  • Use multiple tools to resolve issues, update accounts, and handle inquiries about rate plans, devices, network coverage, returns, and more.
  • Instill confidence and loyalty in customers through thoughtful listening and clear communication, utilizing your knowledge of AT&T’s products and services to effectively service and retain customers.
  • Simplify and explain customer bills, rate plans, and features of AT&T’s products and services.
  • Troubleshoot and resolve customer-impacting issues, including voice and data problems that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning, and billing.
  • Engage Tier 3 support (network and IT), third-party vendors, and suppliers as needed to resolve service faults and provide customer resolutions.
  • Manage all aspects of customer accounts, including activations, service changes, credit checks, collections, and maintenance of accurate records and reports.

Requirements

  • At least one year of customer service experience preferred; call center experience preferred.
  • Flexibility to work any schedule during hours of operation is essential.
  • Specific job assignments may require day, evening, weekend, or holiday hours.
  • Occasional overtime may be required.
  • Unwavering Customer Focus
  • Strong Work Ethic
  • Problem-Solving Skills
  • Attention to Details
Benefits
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories
  • AT&T internet (and fiber where available)
  • AT&T home phone
  • Tuition reimbursement program
  • Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
  • Paid Parental Leave
  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Additional sick leave beyond what state and local law require may be available but is unprotected
  • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingbillingservice changescollectionstechnical supportnetwork coveragerate planscustomer account managementvoice and data problem resolutionprovisioning
Soft Skills
customer focusstrong work ethicproblem-solvingattention to detailclear communicationthoughtful listeningflexibilityloyalty instillation