AT&T

Manager – Sales Loyalty

AT&T

full-time

Posted on:

Location Type: Office

Location: Miami • Florida • United States

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Salary

💰 $55,000 - $82,600 per year

Job Level

SeniorLead

About the role

  • Leads, coaches, and develops representatives to exceed all sales, collections, and retention objectives, service metrics and customer experience metrics.
  • Manages the day-to-day operations from executing leadership academy tactics, designing incentive plans, and creating an environment that promotes engagement.
  • Responsible for hiring, attrition, ramp plans, and grievance process.
  • Utilizes strong product and pricing knowledge, exercises judgment, and resolves complex problems.
  • Responsible for influencing decisions regarding the hiring, firing, disciplinary action, and promotional activity for subordinates.

Requirements

  • Bachelor’s degree (BS/BA) desired
  • 8+ years of related sales experience
  • Ability to coach and develop a team to overdeliver on all key metrics with the utmost integrity
  • Foster an environment of high performance by creating meaningful relationships, develop future leaders, and deliver appropriate accountability
  • Develop strong union relationship and collaboration, be extremely flexible and open to constant change, responsive, and deliver on all administrative tasks
  • 100% bilingual - Spanish, reading, writing, and speaking
Benefits
  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
  • Paid Parental Leave
  • Paid Caregiver Leave
  • Additional sick leave beyond what state and local law require may be available but is unprotected
  • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales experiencecollections managementcustomer experience metricsproduct knowledgepricing knowledgeproblem resolution
Soft Skills
coachingteam developmentrelationship buildinghigh performance environmentflexibilityresponsivenessaccountabilityintegrity
Certifications
Bachelor’s degree