AT&T

Senior Tier III VTC Engineer

AT&T

full-time

Posted on:

Location Type: Office

Location: McLean • Virginia • United States

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Salary

💰 $98,100 - $170,000 per year

Job Level

Senior

About the role

  • Perform remote and on-site troubleshooting of video teleconferencing and related video systems.
  • Install, upgrade and repair video systems at various customer locations.
  • Operate, install, maintain, and troubleshoot VTC systems such as Polycomm and Cisco.
  • Design and implement VTC systems at customer locations.

Requirements

  • Candidate must have a total of 10 years of applicable experience. The experience can be a combination of degree and work history. This can be a High School degree and 10 years of work history OR an Associate’s and 8 years, a Bachelors’ and 6 years, a Masters and 4 years or a PhD and 2 years of work history.
  • Highly skilled in installing, repairing and troubleshooting VTC devices and systems
  • Demonstrated ability to read and understand technical manuals and schematics
  • Able to manage time and priorities effectively
  • Able to work efficiently with minimal supervision
  • Proficient in working with end-users remotely
  • Familiar with Active Directory security and policies
  • Excellent analytical and problem-solving skills
  • Outstanding communication skills to relate with team members and support workers
  • Must be able to lift 40 lbs.
  • Must have one of the following certifications: Polycom, Tandberg, Cisco VTC Gateways, AMX, CompTIA A+, Security+
Benefits
  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
  • Paid Parental Leave
  • Paid Caregiver Leave
  • Additional sick leave beyond what state and local law require may be available but is unprotected
  • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootinginstallingrepairingdesigningimplementingVTC systemsreading technical manualsunderstanding schematicsworking with end-usersmanaging time and priorities
Soft Skills
analytical skillsproblem-solving skillscommunication skillsability to work with minimal supervision
Certifications
Polycom certificationTandberg certificationCisco VTC Gateways certificationAMX certificationCompTIA A+Security+