AT&T

Associate Director – Credit/Collections

AT&T

full-time

Posted on:

Location Type: Office

Location: Orlando • Florida • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $106,100 - $159,100 per year

Job Level

Senior

About the role

  • Oversees operational aspects of the department, focusing on the day-to-day management of related initiatives.
  • Leads entry-level and career-level staff within the organization.
  • Responsible for influencing decisions regarding the hiring, firing, disciplinary action, promotional activity, and pay decisions for subordinates.
  • Credit Risk and Collections Management: Assess and monitor the creditworthiness of clients, approving or declining credit applications based on thorough analysis.
  • Develop and execute effective collection strategies to minimize overdue accounts and bad debt.
  • Stakeholder Collaboration and Reporting: Work closely with sales, finance, and other departments to ensure alignment and effective communication regarding credit policies.
  • Prepare and present regular reports on credit and collections performance to senior management.
  • Leadership and Management: Oversee and lead the credit and collections team, ensuring staff are well-trained, motivated, and working efficiently.
  • Develop and implement strategies, policies, and procedures to optimize departmental performance.
  • Training and Professional Development: Provide ongoing training and professional development opportunities for the credit and collections team to ensure continuous improvement.
  • Other Duties as Assigned: Maintain high levels of customer service, ensure compliance with relevant laws, manage external agency relationships, and evaluate technology solutions to enhance efficiency, along with other duties as assigned.

Requirements

  • Bachelor’s degree (BS/BA) desired
  • 5+ years of related experience
  • Supervisor Role: Yes
Benefits
  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
  • Paid Parental Leave
  • Paid Caregiver Leave
  • Additional sick leave beyond what state and local law require may be available but is unprotected
  • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
credit risk managementcollections managementdata analysisreportingstrategy developmentpolicy implementationperformance optimizationcustomer servicetrainingprofessional development
Soft Skills
leadershipteam managementcommunicationcollaborationmotivationdecision-makingproblem-solvingorganizational skillsinfluencingtraining
Certifications
Bachelor’s degree