AT&T

Call Center Bilingual Sales and Retention Representative, English/Spanish

AT&T

full-time

Posted on:

Location Type: Hybrid

Location: Miami • Florida • United States

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Salary

💰 $20 per hour

About the role

  • Handle customer interactions (calls, chats, emails) in a fast-paced environment
  • Identify upselling opportunities and close deals to reach your sales and commissions targets
  • Accurately resolve issues related to service, billing, payments, and collections
  • Explain bills and product features clearly
  • Troubleshoot basic problems and seek higher support if needed
  • Build customer confidence and loyalty by resolving issues
  • Support various customer inquiries, including technical issues
  • Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime
  • Paid training to set you up for success

Requirements

  • Commissioned sales experience highly preferred
  • Unwavering Customer Focus
  • Strong Work Ethic
  • Adaptability
  • Problem-Solving Skills
  • Attention to Details
  • Verified internet service with a minimum of 12mb upload speed and 18mb download speed
  • Established dedicated work area (desk, chair, electrical outlet, surge protector, direct LAN connection)
Benefits
  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone
  • Tuition reimbursement program
  • Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year
  • Paid Parental Leave
  • Additional sick leave beyond what state and local law require may be available but is unprotected
  • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • Work From Home (WFH)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
commissioned sales experienceproblem-solving skillsbilling resolutiontechnical issue troubleshooting
Soft Skills
customer focusstrong work ethicadaptabilityattention to detail