AT&T

Call Center Collections Representative

AT&T

full-time

Posted on:

Location Type: Hybrid

Location: Orlando • Florida • United States

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Salary

💰 $19 - $22 per hour

About the role

  • In this multi-faceted role, you’ll be trained to provide billing support and perform collections management to recover past due account balances and retain customers.
  • You’ll use effective communication and interpersonal skills to assist customers with sensitive billing situations, negotiate payment arrangements, and process payment transactions.
  • Your goal will be to bring delinquent accounts current while upholding our commitments to delivering excellent service and fostering customer loyalty.
  • You’ll work in a fast-paced environment that handles a high volume of calls, chats, emails, or other types of customer interactions.
  • You’ll instill confidence and loyalty in customers through thoughtful listening and utilizing your knowledge of AT&T’s product and services to effectively service and retain customers.
  • You’ll be an expert at simplifying the explanation of customer bills, rate plans and features of AT&T’s products and services.
  • You’ll process customer payments and utilize negotiation skills to setup payment arrangements and collect balances on delinquent accounts in accordance with applicable laws, guidelines, and procedures.
  • You’ll support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required.

Requirements

  • Call center or customer service experience.
  • Ability to adapt in a dynamic, fast-paced environment that caters to a variety of customer situations, including defusing difficult customer situations and the ability to maintain a professional demeanor in stressful situations.
  • Flexibility to work any schedule during hours of operation is essential.
  • Specific job assignments may require day, evening, weekend, or holiday hours.
  • Occasional overtime may be required.
Benefits
  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
  • Paid Parental Leave
  • Paid Caregiver Leave
  • Additional sick leave beyond what state and local law require may be available but is unprotected
  • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
billing supportcollections managementpayment processingnegotiation skillscustomer servicecollectionsE-servicestechnical supportfraud supportroaming support
Soft Skills
effective communicationinterpersonal skillsthoughtful listeningcustomer loyaltyadaptabilityprofessional demeanorstress managementflexibilityproblem-solvingconflict resolution