Provide advanced (Tier 3) operations and production support for SailPoint IdentityIQ
Ensure reliable identity lifecycle processing and entitlement governance across integrated applications
Conduct debug-level troubleshooting, root cause analysis, and coordinated restoration activities
Partner closely with engineering, product, security, and compliance stakeholders to drive operational stability
Monitor and manage Identity Refresh, Aggregation Tasks, and application-specific lifecycle tasks
Troubleshoot and resolve failures including provisioning “stucks,” leaver/mover issues, and API errors
Manage and validate Application Owner Workgroups and Entitlement Owner Workgroups
Lead/participate in MOP development, deployment rehearsals, and production cutover planning
Collaborate with engineering, product managers, developers, testers, and security leadership

Requirements

Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field (or equivalent practical experience)
5+ years of experience in IAM operations, application operations, or identity governance administration/support
Strong hands-on experience with SailPoint IdentityIQ operations: workflows, aggregations, tasks, troubleshooting, and debug-level analysis
Experience supporting identity lifecycle processes (joiner/mover/leaver), provisioning, and connectivity troubleshooting
Working knowledge of Active Directory integrations and entitlement data flows
Experience with ServiceNow processes (INC/RITM/CHG lifecycle) and production operational rigor
Ability to lead/execute MOPs, release readiness testing, and post-deployment validation
Azure operational experience: KeyVault, Log Analytics / LA Workspace, containers, SFTP patterns
SQL/database troubleshooting experience (querying, validation, and root-cause support)
Familiarity with IAM governance controls including SOX attributes, elevated access patterns, and compliance metadata tagging (e.g., PCI/CPNI)
Experience creating runbooks, SOPs, and monitoring/alerting improvements for production environments

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans, accessories, internet, and phone

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SailPoint IdentityIQidentity lifecycle processingdebug-level troubleshootingroot cause analysisActive DirectoryServiceNowAzureSQLprovisioningIAM governance

Soft Skills

collaborationleadershipcommunicationproblem-solvingorganizational skills