Conduct user research and analysis to inform and improve the design and functionality of products and services, ensuring they meet user needs and enhance overall user experience.
Perform analysis across Sales, Account Management, Support, IDM across products and platforms.
Analysis execution for both quantitative and qualitative studies including: Use of stand-alone Voice of the Customer structured and unstructured data to draw insights.
Use of Voice of the Customer data in conjunction with data and session analysis from Quantum Metric, Adobe, and other relevant tools.
Use of Voice of the Customer data in conjunction with data from POCR, engagement, and other key internal metrics.
Use of AI tools for analysis.
Use of SQL and/or other tools to join and analyze data.
Develop and implement comprehensive research plans and methodologies to gather user insights that inform high-level design and product decisions across the organization.
Analyze and interpret complex research data to identify patterns, trends, and actionable insights.
Compile findings into strategic reports and presentations, effectively communicating insights and recommendations to senior stakeholders.
Collaborate closely with cross-functional teams, including designers, product managers, and developers, to integrate user research findings into the design and development process.
Influence strategic decision-making through research insights and perspectives.
Create detailed user personas and journey maps based on comprehensive research data.
Produce research artifacts such as insight briefs, journey maps, affinity diagrams, and usability reports to support strategic design decisions.
Continuously iterate on research methods and processes to ensure they remain effective and innovative.

Requirements

Bachelor’s degree (BS/BA) desired.
4 minimum years of related experience.
An experienced professional with in-depth knowledge, applying organizational practices to resolve moderately difficult problems.
Works with independent judgement on expansive projects with minimal supervision, implementing policy changes to improve functions.

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

user researchdata analysisquantitative analysisqualitative analysisSQLAI toolsdata interpretationresearch methodologiesuser personasjourney maps

Soft Skills

communicationcollaborationinfluenceproblem-solvingindependent judgementstrategic thinkingpresentation skillsorganizational skillsadaptabilitycritical thinking