Lead Customer Success Manager
AT&T
full-time
Posted on:
Location Type: Office
Location: Pittsburgh • Florida • Massachusetts • United States
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Salary
💰 $116,700 - $175,100 per year
Job Level
About the role
- Serve as the primary point of contact for customers, fostering long-term relationships to become a trusted advisor
- Leverage deep knowledge of client industries, products, and market roles to provide expert guidance and make strategic product recommendations
- Monitor customer usage, satisfaction, risk, and success metrics and provide regular reports and insights
- Conduct knowledge transfer through delivering training and minimal technical guidance, providing feedback to product development teams on service offering improvements
Requirements
- Bachelor’s degree (BS/BA) desired.
- 5+ years of related experience.
- Certification is required in some areas.
Benefits
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer relationship managementstrategic product recommendationsmonitoring customer satisfactionknowledge transfertraining deliverytechnical guidancefeedback provision
Certifications
certification in relevant areas