AT&T

Principal Technical Product Manager

AT&T

full-time

Posted on:

Location Type: Office

Location: Bothell • Washington • 🇺🇸 United States

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Salary

💰 $158,200 - $237,400 per year

Job Level

Lead

Tech Stack

Cloud

About the role

  • Lead innovative generative and agentic AI solutions in business ecommerce flows based on direct experience.
  • Develop product vision and strategy by understanding current performance, customer needs, market trends, and competitive landscape, and then translate into user stories aligned with business and customer experience goals.
  • Translate customer intents, digital trends, and call/chat flows into actionable product specs for development teams.
  • Collaborate with Google Cloud partners, engineering, UX, QA, and operations to ensure timely and accurate implementation.
  • Manage backlog and sprint priorities, ensuring a clear product roadmap with MVP and phased releases.
  • Oversee integration with enterprise systems (billers, CRM, telephony platforms, analytics, etc.).
  • Monitor and report KPIs such as conversion, revenue, containment rate, CSAT, and automation success rate.
  • Drive testing and validation of conversational flows, NLU/NLP performance, and system integrations.
  • Manage vendor relationships and coordinate with Google Cloud support and professional services.
  • Document system configurations, design decisions, and product behavior for internal stakeholders.

Requirements

  • Bachelor’s degree (BS/BA) desired in Computer Science, IT-related fields, or Business.
  • 5+ years of product management or technical program management experience, preferably in large enterprise environments.
  • 2+ years working with Conversational AI, IVR systems, chatbots, or contact center platforms.
  • Experience with AI prototyping tools, such as Lovable, Figma Make, Bolt, and similar tools.
  • Experience with Google CCAI, Dialogflow CX, Cloud Functions, Contact Center AI Platform (CCAI-P), or similar tools.
  • Strong understanding of natural language understanding (NLU), intent modeling, and conversation design.
  • Ability to interpret analytics to drive iteration and improvement (conversion, containment rates, drop-offs, success rates).
  • Excellent communication skills with ability to manage cross-functional teams and external vendors.
Benefits
  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
  • Paid Parental Leave
  • Paid Caregiver Leave
  • Additional sick leave beyond what state and local law require may be available but is unprotected
  • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
product managementtechnical program managementConversational AIIVR systemschatbotsnatural language understanding (NLU)intent modelingconversation designanalytics interpretationAI prototyping
Soft skills
communicationcross-functional team managementvendor managementcollaborationstrategic thinkingcustomer needs analysismarket trend analysisbacklog managementsprint prioritizationdocumentation
Certifications
Bachelor’s degree in Computer ScienceBachelor’s degree in IT-related fieldsBachelor’s degree in Business