AT&T

Bilingual Collections Representative, English/Spanish

AT&T

full-time

Posted on:

Location Type: Hybrid

Location: Orlando • Florida • 🇺🇸 United States

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Salary

💰 $19 - $21 per hour

Job Level

Mid-LevelSenior

About the role

  • This is your opportunity to be the voice of AT&T – a global leader in communications and technology.
  • In this multi-faceted role, you’ll be trained to provide billing support and perform collections management to recover past due account balances and retain customers.
  • Use effective communication and interpersonal skills to assist customers with sensitive billing situations, negotiate payment arrangements, and process payment transactions.
  • Bring delinquent accounts current while upholding commitments to delivering excellent service and fostering customer loyalty.
  • Work in a fast-paced environment that handles a high volume of calls, chats, emails, or other types of customer interactions.
  • Instill confidence and loyalty in customers through thoughtful listening and utilize your knowledge of AT&T’s product and services to effectively service and retain customers.
  • Process customer payments and utilize negotiation skills to setup payment arrangements and collect balances on delinquent accounts in accordance with applicable laws, guidelines, and procedures.
  • Support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required.
  • Work in center 3-4 days weekly and remotely from home 1-2 days weekly. You’ll work a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customer’s call and provide exceptional service.
  • May be cross trained to address a broad range of customer service call types including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support based on the needs of business.

Requirements

  • Call center or customer service experience.
  • Ability to adapt in a dynamic, fast-paced environment that caters to a variety of customer situations, including defusing difficult customer situations and the ability to maintain a professional demeanor in stressful situations.
  • Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.
Benefits
  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
  • Paid Parental Leave
  • Paid Caregiver Leave
  • Additional sick leave beyond what state and local law require may be available but is unprotected
  • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
effective communicationinterpersonal skillsnegotiation skillsthoughtful listeningcustomer loyaltyadaptabilityprofessional demeanorstress managementflexibilitycustomer service