AT&T

Senior System Engineering – Enterprise Release and Change Management

AT&T

full-time

Posted on:

Location Type: Office

Location: Dallas • New Jersey, Texas • 🇺🇸 United States

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Salary

💰 $116,700 - $196,100 per year

Job Level

Senior

Tech Stack

CloudITSMPythonServiceNowSQL

About the role

  • Design and deliver enterprise-grade solutions for Release and Change Management within IT Service Management.
  • Drive automation, data driven and AI enabled integration, and process optimization to enhance resilience, accelerate delivery, and ensure service reliability.
  • Focus on transitioning from fragmented, application-specific practices to mature enterprise models by embedding AI-powered capabilities such as predictive risk analysis, automated change validation, and intelligent scheduling across RM/CM processes.
  • Build scalable, high-availability systems for standardized RM/CM processes. Integrate automation, AI, and data analytics for efficiency and consistency.
  • Embed SAFe, Agile, DevOps, and CI/CD principles. Optimize pipelines for rapid, secure deployments.
  • Translate business needs into technical specifications. Ensure seamless integration with ITSM platforms, cloud services, and infrastructure.
  • Use iterative sprint approach to develop standardized policies and tools, pilot quickly, and scale across the enterprise.
  • Guide cross-functional teams, foster innovation, and align solutions with business objectives.
  • Analyze system performance, troubleshoot proactively, and minimize incidents. Benchmark metrics. Building Dashboard for tracking progress and metrics.
  • Standardize RM/CM processes with secure, auditable, and repeatable patterns.
  • Use post-release analytics to refine processes and adopt emerging trends.
  • Maintain clear documentation and deliver training on AI-enabled RM/CM strategy to enterprise partners.

Requirements

  • Required 3+ years in Systems Engineering, ITSM, RM/CM
  • Expertise in SAFe, Agile, DevOps, CI/CD, Data Analytics, building Gen AI use cases
  • Experience with AI technologies, Python, SQL, data analytics, Power BI and ITSM tools (e.g., ServiceNow)
  • Advanced expertise in Excel, PowerPoint, PowerBI
  • Preferred BS/BA in Computer Science
  • Preferred Tools (Modern Release Management processes for Agile and DevOps environments) Jira Align, JSM, Jira Cloud, Git for enterprise RM/CM
  • Relevant certifications (SAFe, Agile, DevOps, ServiceNow, Jira, AI/ML)
Benefits
  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
  • Paid Parental Leave
  • Paid Caregiver Leave
  • Additional sick leave beyond what state and local law require may be available but is unprotected
  • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Systems EngineeringRelease ManagementChange ManagementData AnalyticsPythonSQLAI technologiesExcelPowerPointCI/CD
Soft skills
cross-functional team guidanceinnovation fosteringbusiness alignmenttroubleshootingdocumentationtraining delivery
Certifications
SAFeAgileDevOpsServiceNowJiraAI/ML