Lead Client Support – Government
AT&T
full-time
Posted on:
Location Type: Office
Location: Tallahassee • Florida • 🇺🇸 United States
Visit company websiteSalary
💰 $84,900 - $127,300 per year
Job Level
Senior
About the role
- Customer Advocacy and Support: Act as a customer advocate, providing prompt support to address client needs and issues.
- Order and Billing Management: Manage orders, billing processes, and develop operations; collaborate with systems teams for process improvements.
- Implementation and Coordination: Coordinate implementation processes and manage pre-sales and post-sales activities.
- Data Integrity and Customer Satisfaction: Maintain data integrity, manage customer data accurately, build strong relationships, and ensure customer satisfaction.
- Contract Compliance and Training: Review contract documents for compliance, coordinate supplier orders, and provide post-cutover training and product design/redesign.
Requirements
- Mastered the use of key tools associated with job function
- Ability to support remote and onsite deployment work
- Owns key projects end-to-end and demonstrates creative problem-solving skills
- Leader in Digital Advocacy Efforts
- Strong Project & Contract Management Skills
- Independently owns escalations without manager’s involvement.
- Leveraged as peer resource demonstrating subject matter expertise in multiple areas of job-related functions
- Proactively identifies opportunity for sellers
Benefits
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
order managementbilling processesdata integrity managementcontract complianceproject management
Soft skills
customer advocacyproblem-solvingleadershiprelationship buildingcommunication