Full-stack Engineer

• Design, configure, and deploy ServiceNow HRSD modules such as HR Case Management, Employee Service Center, Lifecycle Events, Knowledge, Onboarding / Offboarding, and HR Agent Workspace.
• Collaborate with HR stakeholders to translate real-world needs into technical solutions, using Flow Designer, Script Includes, UI Actions, Service Catalog workflows, UI Builder, and platform APIs.
• Conduct development according to SDLC best practices: requirement analysis, design, configurable build, unit testing, as well as UAT support and deployment readiness.
• Monitor and troubleshoot HRSD issues, collaborating with wider ServiceNow platform teams to maintain system stability and performance.
• Create and deliver dashboards and reports using Performance Analytics and out-of-the-box reporting to provide insight into HR service efficiency.
• Develop technical documentation for configurations, releases, and process flows ensuring knowledge transfer within the HRSD team.
• Perform peer review, review code/configuration to foster consistent delivery standards across the HRSD group.
• Stay current with ServiceNow platform and HRSD product innovations, bringing forward recommendations for continuous platform improvements.

Senior Software Engineer

Software Engineer – Technical Lead

Lead Software Engineer, Full-Stack

Software Engineer III

Software Engineer II