IT Field Support Specialist – Government

AT&T

IT Field Support Specialist delivering Tier 2/3 hardware, network, and end-user support for AT&T’s government customers. Maintaining secure connectivity across workstations, fiber, cabling, and teleconferencing systems.

Posted 9/11/2026full-timeColumbia • Maryland • 🇺🇸 United StatesJunior💰 $47,600 - $72,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering Tier 2 and 3 technical support for hardware and peripherals, with a strong focus on troubleshooting, installation, and user training. Proficient in managing network upgrades and maintaining compliance with security protocols and technical specifications.

Highest-signal resume keywords

8570 CertificationSecurity+ CertificationTS/SCI Clearance with PolygraphWindows Operating Systems Installation and SupportHardware Troubleshooting and Repair

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting Computer HardwareInstalling Windows Operating SystemsConfiguring Active DirectoryBuilding Interconnecting CablesAnalyzing Hardware RequirementsPreparing Technical SpecificationsUsing Ticketing SystemsMaintaining Fiber Optic SystemsConducting Site SurveysProviding End-User Support

Soft Skills

Analytical SkillsProblem-Solving SkillsVerbal Communication SkillsWritten Communication SkillsOrganizational Skills

Tools & Technologies

Microsoft Office ApplicationsTeleconferencing EquipmentTicketing SystemsFiber Optic ModemsMultiplexers

Certifications & Qualifications

8570 CertificationSecurity+ Certification

Industry Keywords

Tier 2 SupportTier 3 SupportTechnical DocumentationNetwork UpgradesUser Training

Tech Stack

Tools & technologies

TypeScript

About the role

Key responsibilities & impact

Deliver Tier 2 and 3 support for workstations, servers, printers, peripherals, and teleconferencing equipment on-site and remotely
Troubleshoot, repair, and test hardware to minimize downtime and maximize performance
Conduct site surveys and assess configurations and user requirements
Prepare diagrams, configuration documentation, installation schedules, and site installation/test reports
Analyze hardware requirements and prepare technical specifications for procurement
Support network upgrades by installing and configuring hardware and cabling
Build and install specialized interconnecting cables
Train site personnel on hardware use and maintenance
Maintain government and vendor-manufactured fiber optic modems, multiplexers, fiber optic/Ethernet cables, and telephone systems
Follow standard operating procedures and use ticketing systems for issue tracking and documentation
Provide end-user connectivity support and technical guidance
Collaborate with IT teams, vendors, and business units on projects and continuous improvement

Requirements

What you’ll need

High school diploma or GED required
Minimum of 1-2 years of relevant IT experience
Must possess 8570 Certification
Security+ certification is highly preferred
Required clearance: TS/SCI with polygraph
Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals
Well-versed in installing Windows operating systems, software applications, antivirus programs, and security patches
Ability to read, interpret, and apply information from technical manuals and schematics
Proficient in Microsoft Office Applications, including Word, Excel, PowerPoint, and Access
Expertise with Microsoft Windows 7 and Windows 10 operating systems
Familiarity with Active Directory security and policies
Proficient in supporting end-users remotely
Excellent analytical and problem-solving skills
Strong verbal and written communication skills
Strong organizational skills and ability to work with minimal supervision
Valid driver’s license and acceptable driving record; eligible to drive an AT&T company vehicle
Ability to lift and move items weighing up to 50 lbs
Availability to work an 8-hour shift scheduled between 6:00 AM and 6:00 PM

Benefits

Comp & perks

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T wireline phone