ASUS

Contact Center Support Generalist

ASUS

full-time

Posted on:

Location Type: Hybrid

Location: Fremont • California • 🇺🇸 United States

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Salary

💰 $75,000 - $85,000 per year

Job Level

Junior

About the role

  • Oversee ASUS’s North American support operations
  • Provide operational support to internal teams and outsourced support partners
  • Manage activities related to customer operations, including policies, training, and procedures
  • Establish and support performance and service standards
  • Produce reports by analyzing and summarizing data from cross-functional departments
  • Create and enhance supporting documentation including SOPs and process maps
  • Coordinate and collect NPI information for product launches
  • Evaluate and monitor top contact drivers for NPIs
  • Support and maintain contact center related invoice procedures
  • Maintain reliable attendance and punctuality

Requirements

  • BA/BS in Business Administration OR equivalent work experience in related field
  • Minimum 1 year of experience in contact center operations
  • Minimum 1 year of experience in account management or project management
  • Proactive, self-directed, and able to work effectively both independently and in team settings
  • Experience collaborating with cross-functional teams in a dynamic environment
  • Proficiency in Microsoft Office Suite, including Excel and Visio
  • Strong organizational skills with a high sense of ownership and accountability
  • Strong analytical skills with the ability to translate insights into actionable recommendations
  • Excellent written and verbal communication skills in English
  • Flexibility in scheduling to meet the needs of contact centers and internal teams
  • Written and verbal communication skills in Mandarin (preferred)
Benefits
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • AD&D insurance
  • Paid Time Off
  • Employee Assistance Program (EAP)
  • 401(k)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data analysisreportingSOP creationprocess mappingcontact center operationsaccount managementproject management
Soft skills
proactiveself-directedteam collaborationorganizational skillsownershipaccountabilityanalytical skillscommunication skillsflexibility