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About the role
Key responsibilities & impact- Own the product vision, strategy, and roadmap for customer-facing AI agents.
- Shape the roadmap to move from scripted automation toward agentic experiences.
- Define and track success metrics that tie AI agent performance to measurable outcomes.
- Serve as the primary product partner to the Data Science team.
- Map AI agent capabilities across the full customer lifecycle and prioritize opportunities.
Requirements
What you’ll need- 7+ years of product management experience, with meaningful time spent on AI/ML-powered products.
- Hands-on AI experience is a must.
- Strong understanding of how AI works: large language models, NLP, conversational AI, model training and evaluation, prompt engineering, and agent frameworks.
- Comfortable working with data.
- Excellent communication skills that work in both directions.
- Track record of shipping customer-facing products that operate at scale across digital or voice channels.
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Flexible working hours
- Paid time off
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AIMLlarge language modelsNLPconversational AImodel trainingmodel evaluationprompt engineeringagent frameworksproduct management
Soft Skills
communication