Principal Product Manager

Asurion

Principal Product Manager strategizing AI customer agents solutions at Asurion. Collaborating with data science and engineering teams for scalable AI products.

Posted 4/21/2026full-timeSan Francisco • California • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Own the product vision, strategy, and roadmap for customer-facing AI agents.
Shape the roadmap to move from scripted automation toward agentic experiences.
Define and track success metrics that tie AI agent performance to measurable outcomes.
Serve as the primary product partner to the Data Science team.
Map AI agent capabilities across the full customer lifecycle and prioritize opportunities.

Requirements

What you’ll need

7+ years of product management experience, with meaningful time spent on AI/ML-powered products.
Hands-on AI experience is a must.
Strong understanding of how AI works: large language models, NLP, conversational AI, model training and evaluation, prompt engineering, and agent frameworks.
Comfortable working with data.
Excellent communication skills that work in both directions.
Track record of shipping customer-facing products that operate at scale across digital or voice channels.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible working hours
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AIMLlarge language modelsNLPconversational AImodel trainingmodel evaluationprompt engineeringagent frameworksproduct management

Soft Skills

communication