Asurion

Claims Exception Analyst – LER

Asurion

full-time

Posted on:

Location Type: Remote

Location: California • United States

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About the role

  • Primarily responsible for evaluating and adjudicating claim exception requests in adherence to established work instructions.
  • Periodically responsible for adjudicating higher-risk exceptions not governed by established work instructions but supported through broader policies and agreements.
  • Effectively track, log, and monitor claims you are working on.
  • Navigate, prioritize, and execute client assignments in a fast-paced environment.
  • Proven ability to monitor, identify, and flag emerging risk trends as necessary.
  • Excellent verbal and written communication skills with internal and external partners.
  • Maintain confidentiality of information related to customers, clients, and/or associates.
  • Function as a resource to team members by answering and/or resolving policy questions, policy terms, program procedures, cancellation status inquiries, etc.
  • Maintain accurate and proficient knowledge of products, policy terms and coverages, and program procedures.
  • Research and review exception decisions to ensure validity and accuracy in accordance with program enrollment.
  • Strong organizational skills to navigate ambiguity.
  • Consistently achieve established team quality, productivity, and/or performance goals.
  • Demonstrate willingness to perform additional tasks to support team initiatives as needed.

Requirements

  • Possess or be willing to gain a valid Insurance License.
  • Possess or be willing to gain a valid Home State Property & Casualty License.
  • General proficiency with Microsoft Office tools.
  • Willingness to work nights and/or weekend shifts.
Benefits
  • Health insurance
  • Flexible work arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
claim adjudicationrisk trend identificationexception request evaluationpolicy researchprogram procedure knowledge
Soft Skills
communication skillsorganizational skillsteam collaborationproblem-solvingadaptability
Certifications
Insurance LicenseHome State Property & Casualty License